User Guide – How to Use Doctors24

1. What Is Doctors24?

Doctors24 is an independent digital platform designed to help users:

• Search for doctors by specialty and location
• View doctor profiles with publicly available professional information
• Explore hospital listings
• Watch health education and informational videos

Doctors24 does not act as a healthcare provider and does not influence medical decisions.

2. How to Find a Doctor on Doctors24

Users can search for doctors by:

• Medical specialty (e.g., Cardiologist, ENT Specialist)
• Location (city or area)
• Hospital or clinic affiliation

Doctor profiles may display information such as:

• Doctor name
• Specialty
• Chamber location and visiting hours
• Contact details
• Hospital affiliations

This information is shown to help users identify and contact healthcare professionals directly.

3. Understanding Verified Profiles

Some doctor profiles display a Verified badge.

A Verified profile means that profile information has been reviewed based on publicly available records and submitted credentials.

Important notes about verification:

• Verification is administrative and informational only
• It does not imply medical endorsement
• It does not represent quality ranking or treatment outcomes
• Doctors24 does not recommend or promote doctors based on clinical performance

Verified profiles may receive enhanced visibility in listings based on profile completeness and platform settings.

4. Understanding the "Trusted by Patients" Badge

Some hospital profiles on Doctors24 may display a "Trusted by Patients" badge.

This badge is based on aggregated user ratings and reviews submitted on the platform and reflects user feedback only.

Important clarification:

• The badge does not represent medical endorsement
• It does not guarantee service quality or treatment outcomes
• Doctors24 does not certify or recommend hospitals based on medical performance

Badge visibility may change over time as new ratings and reviews are submitted.

5. How Ratings and Reviews Work

Doctors24 allows users to submit ratings and reviews on doctor and hospital profiles.

Please note:

• Reviews reflect individual user experiences
• Ratings and reviews are displayed for informational purposes only
• They do not imply medical endorsement or outcome guarantees
• Doctors24 does not verify or endorse individual reviews

Users are encouraged to use ratings and reviews as general reference information only.

6. Ratings & Reviews Moderation Policy

To maintain a respectful and informative platform, Doctors24 may review user-submitted content.

Ratings or reviews that are abusive, misleading, defamatory, promotional, irrelevant, or harmful may not be published or may be removed.

Doctors24 reserves the right to moderate or remove content that violates platform guidelines or applicable laws.

Content moderation does not imply agreement or disagreement with any opinion expressed by users.

7. Finding Hospitals and Clinics

Doctors24 also provides hospital and clinic listings.

Hospital profiles may include:

• Hospital name and location
• Available doctor listings
• General contact information

Hospital listings are informational and do not indicate endorsement, ranking, or service guarantees.

8. Health Videos and Informational Content

Doctors24 publishes health-related videos and educational content for general awareness.

This content:

• Is for informational purposes only
• Does not replace professional medical consultation
• Should not be used for diagnosis or treatment decisions

Always consult qualified healthcare professionals for medical concerns.

9. Important Medical Disclaimer

All information on Doctors24 is provided for informational purposes only.

Doctors24:

• Does not provide medical advice
• Does not offer diagnosis or treatment
• Does not guarantee medical outcomes

Users should always consult licensed healthcare professionals for medical advice, diagnosis, and treatment.

10. Accuracy and Updates

Doctors24 aims to keep information accurate and up to date.

If you notice outdated or incorrect information, you may contact the platform for review or correction. Profile updates are reviewed based on available documentation and public records.

11. Contact and Support

If you have questions about using Doctors24 or need assistance:

• Visit the Contact page
• Email: admin@doctors24.com.bd
• Use the contact form available on the website

Doctors24 operates as an independent health information platform serving users across Bangladesh.